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Futon Company
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Delivery and Collection
Home Delivery
Delivered to your door within 5-7 working days
Click & Collect
Collect from store
Ready within 2 days
Ready within 2 days
InPost Delivery
24/7 self-service pickup
Choose a nearby locker
Choose a nearby locker
Same Day Delivery
Same-day delivery
Available in selected areas
Available in selected areas
What our customers are saying
Excellent Customer Service.
I have been shopping in your Muswell Hill store for at least 18mths and I have always been served by Muriel who is always friendly and knowledgeable about the merchandise. She engages in conversation and makes customers feel welcome.
9 October 2026
Sales staff were friendly and helpful…
Sales staff were friendly and helpful in the shop, although the bed was bought on line, and the people who delivered it were friendly and cooperative. All in all a good around experience.
5 October 2026
5 star human customer service…
The best point to make is had a bit of damage to product but thank goodness you are one of the few companies that has a phone # to speak to a human being!!!! 5stars for that!!! Problem solved immediately and replacement shelf replaced!! Fantastic service!! No having to speak to an ai chat for hrs to solve problem!!
3 October 2026
Collecting from a store
I have ordered x 2 from Futon now (baskets) and collected them from the store. All very convenient and no problems at all. Obviously there is also an opportunity to see other Futon products when in the shop.
21 September 2026
Great experience with the local Futon Company branch
My experience with Futon Company has been great since I discovered it many years ago. Amazing product lines and most of all it is so lovely to walk into the local branch at Muswell Hill where the whole team is always so friendly and helpful.
18 September 2026
Discovered their store in Leeds
Discovered their store in Leeds. Really helpful staff who suggested items that would suit my needs. Went straight home and ordered 2 bedside tables & various storage units. Good delivery communication. Items arrived well packaged. Really pleased with all the items I ordered. In all it was a very positive experience and I would purchase from them again.
17 September 2026
Good value
*Purchased a compact bamboo desk- good product and great value. Relatively straightforward assembly.
*Easy collection from store to save paying the additional delivery fee.
*Would recommend.
10 September 2026
The ladder shelves are beautifully made…
The ladder shelves are beautifully made and look wonderful. We were especially pleased with how the products were packaged and that it could all be recycled. Well done!
4 September 2026
Super-nice store and staff, great product purchased
The store is always inviting and the staff very nice & helpful. We are very happy with our purchase of a footstool which has a table top in the lid. It arrived very quickly and in perfect condition.
4 September 2026
Phoned to confirm item in store in…
Phoned to confirm item in store in Edinburgh, told it was , said l would call in next day, in and out of shop with no time wasted, lovely polite assistant . Shoe rack so easy to put together even by me , great stuff love the store
30 August 2026
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OUR STORY
Futon Company began life in 1980 and has been supplying quality futons and small space living furniture for over 40 years... and not just in the UK. Over the years we've exported to almost every European country. Ever since the start, we've been a small British company specialising in innovative space saving furniture, unique textiles and ingenious accessories.
Customer Support
© 2004-2026 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.