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Futon Company
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Futon Company
What our customers are saying
Exceptionally helpful & friendly young…
Exceptionally helpful & friendly young woman assistant at the Leeds branch - answered in shop questions etc & a follow up phone call. It is worth noting that she remembered my shop enquiry when I rang!
Clear communication from the company by e mail re my order.
Everything went very smoothly & will definitely use this shop again (& recommend to others).
28 October 2026
Excellent all round service and products
A very welcoming shop and helpful and friendly staff.
The quality of their products is second to none.
We had one part that had misaligned holes and Futon send a replacement part with ny questions and it arrived within 4 days.
Excellent service I wish other companies were like this.
23 October 2026
Great product/customer service
Beautiful, easy to build flat pack furniture. Great price too. I had a messed up (incomplete) part and they overnighted the correct part. Great customer service and great product, will be buying from them again.
16 October 2026
An Exceptional Experience at Futon ( purchased two drawers) Swiss Cottage – Outstanding Service from Mr Daniel!⭐️⭐️⭐️⭐️⭐️
⭐⭐⭐⭐⭐
I had a truly wonderful experience at Futon Swiss Cottage, and I would particularly like to express my sincere appreciation for Mr Daniel, who provided exceptional customer service from start to finish.
Daniel was incredibly professional, knowledgeable, patient, and genuinely kind. His expertise and thoughtful advice made the entire purchasing process so easy and enjoyable. He took the time to understand my needs, answered my questions with confidence, and ensured that everything went smoothly. His friendly manner and attention to detail made me feel genuinely valued as a customer....
15 October 2026
I visited the Tottenham Court Road…
I visited the Tottenham Court Road store on Sunday the 11th of October.
Santiago was incredibly helpful and professional. He took the time to show me the different sofa futon options ( which I did not understand when I saw them online) and answer my questions.
Even with some technical issues with the computer, he remained patient and made sure I received a personalised quote link.
Thank you, Santiago, for your kindness and excellent customer service. It was truly appreciated!
11 October 2026
No fuss service and the best delivery…
No fuss service and the best delivery company that I have ever used. Even when things were delayed, I was kept fully informed.
The products were easy to assemble and good quality. I will definitely use the company again.
10 October 2026
A happy with my purchase of two…
A happy with my purchase of two usefully sized tote bags. A very eye catching, vibrant design on good quality fabric with perfectly sized straps.
Clear, precise information about each product on an easy to navigate website.
9 October 2026
The service in the shop in Manchester…
The service in the shop in Manchester was excellent.The sofa arrived on time and in good condition.
The delivery men were friendly and helpful.
The product is excellent and worth the money.
8 October 2026
Wide ladder shelf, great quality, easy to construct
I ordered the wide ladder shelf online for collection from Battersea store which was super easy. They have a ‘loading only’ parking space right outside. The store manager was super helpful and helped me get my package to the car. Great service.
On entering the store I wanted to browse for hours. So many nice things.
The ladder itself is excellent quality and was very easy to construct. I built it myself in around 20 mins.
5 October 2026
Neat dining table, bench and slim cabinet
I ordered online three items and they were delivered to my door within three working days. I have the bamboo console, extendable dining table with bench which was a perfect fit for my open plan flat. These were very straightforward to construct, heavier than expected and solid. Looks very smart and neat in my kitchen to lounge area. I also ordered a slim cabinet on wheels to use in the kitchen area. This took longer to construct. I use for some cleaning products and other items on the shelves to help keep my counter surfaces clear. Another solid piece on wheels that's easy to move around aand lookss...
30 September 2026
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OUR STORY
Futon Company began life in 1980 and has been supplying quality futons and small space living furniture for over 40 years... and not just in the UK. Over the years we've exported to almost every European country. Ever since the start, we've been a small British company specialising in innovative space saving furniture, unique textiles and ingenious accessories.
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© 2004-2026 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.