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Futon Company
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Futon Company
What our customers are saying
A quality product
A quality product, well made for a very reasonable price. Delivery was quick and on time. Assembly was something of a minor challenge but no great problem. Overall pleased with the service and the product. AR
26 October 2026
Great service and value for money
I love your shop and your choice of furniture plus your staff are both friendly and helpful.
I was also impressed by the reasonable delivery charge.
20 October 2026
Needed a new mattress. my sofa bed…
Needed a new mattress for my sofa bed which I bought many years ago. Went into the Muswell Hill shop and asked alot of questions. The lady shop assistant was extremely helpful and advised me that the sale was ending the following week. Went home and ordered online. Delivery much quicker than anticipated. Very satisfied so far
19 October 2026
Great experience
nice store, good staff, very helpful. Delivery excellent and I was kept well informed. Product looks great and is a great addition to the house. Perhaps some instructions as to how to fit the cover onto the futon mattress would help, but instructions to put the base together were easy to follow. On another note, this purchase is why there needs to be a high street. I wasn't shopping for a futon but saw the store whilst walking past and though it might be somewhere that I could use. Keep the stores open!!
16 October 2026
I visited the Tottenham Court Road…
I visited the Tottenham Court Road store on Sunday the 11th of October.
Santiago was incredibly helpful and professional. He took the time to show me the different sofa futon options ( which I did not understand when I saw them online) and answer my questions.
Even with some technical issues with the computer, he remained patient and made sure I received a personalised quote link.
Thank you, Santiago, for your kindness and excellent customer service. It was truly appreciated!
11 October 2026
Excellent Customer Service.
I have been shopping in your Muswell Hill store for at least 18mths and I have always been served by Muriel who is always friendly and knowledgeable about the merchandise. She engages in conversation and makes customers feel welcome.
9 October 2026
Lovely Company with great products and staff.
Great company to deal with staffed by real people in the UK. Having placed an order online I had a slight issue with the product I received. Was helped over the phone to locate my nearest store which was Muswell Hill and establish if they had stock. On contacting the store directly the lovely lady was able to assist me with information on where to park and sourced the item I needed ready for when I arrived. Internet shoppings great but it so nice to be able to go in to a shop and actually look at things in real life, ended up making several additional purchases whilst I was there. Super helpful...
5 October 2026
Excellent in every way and form
Excellent in every way and form. I have purchased 2 futons for my home and 2 for my son. I usually put a mainstream mattress on mine as I prefer it, but I do also have a futon with a futon pad that is good if you want to fold it to a chair or settee. I feel they are extremely durable and well made and designed to last a lifetime even for more robust use. I will be ordering another single for my son’s carers in a spare bedroom as normal beds don’t last as long. I would highly recommend futons. I don’t personally mind sleeping slightly lower than a normal bed, however I think futons do come...
3 October 2026
Quality item that looks as described online and delivery process was excellent
It was easy to order online, communication was excellent throughout the delivery process. Item was relatively easy to build for two people. It looks nice in our hallway and feels more robust than some other flat pack furniture.
1 October 2026
Great quality products and customer service
Customer service in the Ringwood store is excellent, the staff are very knowledgeable on their products and put themselves out to explain all the facts about them.
The products themselves are of high quality and although not cheap are worth the expense.
17 September 2026
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OUR STORY
Futon Company began life in 1980 and has been supplying quality futons and small space living furniture for over 40 years... and not just in the UK. Over the years we've exported to almost every European country. Ever since the start, we've been a small British company specialising in innovative space saving furniture, unique textiles and ingenious accessories.
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© 2004-2026 Futon Company.
Futon Ltd t/a Futon Company. Registered in England 01848362 2nd Floor, Doric House, 128-132 Station Road, Chingford E4 6AB
Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.